Change this setting to the opposite side, and see if that helps the issue. On the back of the charging base, you notice there are two tiny switches on either side.The switch on the left side, is used for Narrowband and Wideband. You either order the HL10 Lifter or an EHS cable (Specific to your phone) for this feature to work.Ĭontact us today to find out which accessory is compatible for your specific phone. Unfortunately, due to many different brands and models of desk phones, an additional accessory is needed. When using a Plantronics headset, you would think this feature would be built into a wireless headset. Set the switch to letter A, and see if that fixes the issue ( In some cases, you may need to use setting D for Cisco phones ) I'm not able to answer/end calls with my headset In the case that you have the headset properly set up, you may want to look at the A-G switch. This issue is usually caused by the headset not being set up properly.
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